Why is Neotel not listening to Braam Dupper?

ADSL South Africa (Broadband South Africa), 12 December 2009

NeoConnect Prime subscriber, Braam Dupper, has lodged a complaint with the Advertising Standards Authority of South Africa (ASA) against Neotel but the complaint was dismissed. ADSL South Africa (Broadband South Africa) like many other however feel that Neotel is not listening to Braam Dupper, despite what may seem as a victory for Neotel.

Data usage tracking… 

Let’s leave the specific radio ad out of the equation and look at the real issue which is difficulty in tracking one’s data (bandwidth) usage if you’re a NeoConnect Prime subscriber.  

The above becomes clear if one looks at Dupper’s argument that “the only way to get your data usage is to call the respondent’s call centre, and the call centre takes days to revert with figures.”  

In other words, it’s as clear as hell that the only way to check your data usage if you’re a NeoConnect Prime subscriber is to go through the Neotel call centre, which take their royal time to revert with figures/stats. 

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