Where is the ADSL SLA?

ADSL South Africa (Broadband South Africa), 14 July 2007

Telkom has failed to supply ICASA with an ADSL Service Level Agreement (SLA) by the end of May as promised earlier in a meeting with ICASA and MyADSL.

Telkom’s failure to provide ICASA with an ADSL SLA in time is surely not the last and only example of Telkom’s non-compliance with ICASA ADSL regulations. Its however a clear sign that Telkom is simply not committed to comply with ADSL regulations. Telkom has no excuse for not having an ADSL SLA ready because the ADSL regulations were released almost a year ago. Telkom had more than enough time to bring something to the table.

The ADSL regulations are very clear when it comes to ADSL SLAs: ‘Telkom, SNO and the ISPs shall enter into service level agreements with subscribers’ (Telkom reneges on ADSL promise to ICASA and consumers, MyBroadband, 6 July 2007).

In other words, entering into ADSL SLAs is not optional.

When will Telkom provide ICASA with an ADSL SLA?

Well, May and June went and we’re almost half way into July…

According to a statement released by Telkom it “…is in the process of finalising the ADSL Service Level Agreement” (Telkom reneges on ADSL promise to ICASA and consumers, MyBroadband, 6 July 2007).

In other words, it is safe to say that Telkom is working on it although they didn’t commit to a time line this time around.

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