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Take the fight to Neotel ADSL South Africa (Broadband South Africa), 4 July 2009 It’s encouraging to see that a growing number of Average Joes are taking the fight to Neotel. Entrepreneur Colin Levin has lodged a complaint with The Dependent Communications Authority of South Africa (DCASA) after it has become clear that Neotel is not delivering on its advertised claims.
Slower than dial-up… Levin has decided to take the fight to Neotel after it has become clear that Neotel is not willing to address his problems without added-on external pressure. The average download speed of the data-only 10GB Neoflex package, the Neotel package Levin is subscribed to, has crawled to a miserable 150Kbps when downloading, even dipping below the download speeds offered by dial-up at times. Miserable, especially if one considers that Neotel is advertising “peak speeds of 3.1Mbps (downloads) and 1.8Mbps (uploads)” and “average data speeds of between 450Kbps and 900Kbps (downloads) and 300Kbps to 700Kbps (uploads)” on its website relating to the package Levin is subscribed to. In addition, Levin has experienced annoying service disconnects which resulted in a loss of data, not to speak of the email service dragging to a halt on three occasions for at least 24 hours. |
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