No love left for Telkom

ADSL South Africa (Broadband South Africa), 30 September 2007

ADSL Broadband Providers (ADSL ISPs) are becoming increasingly irritated by Telkom’s poor service and anti-competitive behaviour that costs them more than an arm and a leg each year.

The latest unhappiness is in regard to the poor services ADSL ISPs receive from Telkom where ADSL wholesale products are of a concern…

It is no secret that ‘Telkom released their ADSL Resell product earlier this year, allowing ISPs to resell the access portion of the ADSL service. This resulted in various 'combined price’ ADSL services entering the consumer market, including Telkom’s own Do Broadband offering’ (ADSL ISPS suffer at hands of Telkom, MyBroadband, 25 September 2007). This came as good news to consumers and ISPs alike but ‘…feedback on the ADSL Resell product from many ISPs is that orders get lost, they receive below par service delivery and their clients are frequently denied the service through their ISP and then Telkom offer the same client this service directly’ (ADSL ISPS suffer at hands of Telkom, MyBroadband, 25 September 2007).

In other words, it’s safe to assume that Telkom is screwing things up for ADSL Broadband Providers (except for TelkomInternet of course) and benefits directly as well as indirectly from it.

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