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The message really hit home earlier this week when we went window-shopping… ADSL South Africa (Broadband South Africa) went window-shopping earlier this week and passed one of PostNet’s outlets. The large Neotel poster in the display window was impossible to miss. It made us ponder AGAIN (after last week’s article), whether PostNet, Vox Telecom and Altech Autopage Cellular would one day, not too far into the future, regret the decision to become dedicated distribution channel partners of Neotel’s products. After all, ADSL South Africa (Broadband South Africa) would hate to see the good reputations of established companies such as PostNet take a knock because Neotel struggles to deliver.
In fact, we went back the very next day and to our surprise, the Neotel poster was gone! One of our friends at PostNet, also one of the Average Joes, informed us that he has removed the poster because he’s simply sick and tired of handling Neotel related complaints and having to tell people repeatedly that there’s no coverage in their areas. Our friend went on and told us about his experiences with Neotel’s call centre and so called customer service. |
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