Is iBurst getting slow?

ADSL South Africa (Broadband South Africa), 1 July 2006

iBurst has received a lot of praise in recent times but it’s important to stay objective. It’s time for constructive criticism.

iBurst is growing at a phenomenal rate if one may use their services role out as far as Kimberley in the Northern Cape as a measure of growth. iBurst really has a lot to smile about but there are some issues that need to be resolved in order to keep the smiles on the faces of its users. For instance, it’s no secret that businesses that make use of iBurst’s services are complaining about experiencing downtime. Now let’s be honest not the extended kind of downtime that’s experienced at some other internet access providers. It can however turn around and bite them if they aren’t careful.

The question remains: “Is iBurst getting slow?” 1Mbps can’t really be called slow in South African terms. No what the question really is in reference to is the level of customer service experienced at iBurst and specifically in regard to their response to email enquiries. We are talking about real email enquiries here and not spam or any obscene offer of any kind. It will not be necessary to go into specifics but we’re sure the customer care staff at iBurst will know precisely what we are talking about (or so we hope).

It seems that iBurst has disrespect in particular for Internet Marketers (IMs) if one can use their total lack of response to email enquiries as a measure. Internet Marketing (IM) is a profession that’s growing at a phenomenal rate worldwide. IMs are helping a lot of businesses, big and small, to be successful online. DataPro for one clearly made the choice to give IMs the chance to help market their services. They are now smiling all the way because of that decision. Many other internet service providers (ISPs) hate them for it.

iBurst will have to be careful not to get ‘hippo syndrome’ and think people will keep up with it when they do, especially not Internet Marketers. It’s our honest hope that it’s just a mild case of ‘flu’ caused by a lack of knowledge and misunderstanding.