Is iBurst infected with 'telesnotics'?

ADSL South Africa (Broadband South Africa), 5 December 2006

It seems that iBurst is down with a bad case of ‘telesnotics’ if their idea of customer service by means of blogging is taken into consideration.

Even Telkom must be smiling after iBurst’s “effort to put a human face to customer care” by launching a blogging system failed HORRIBLY. With added emphasis on HORRIBLY because iBurst has shown classic signs of being infected with ‘telesnotics’ or ‘police state syndrome’ if you may. Come on Mr. Ed Hall (Head of Customer Care at iBurst) was it really necessary to suppress freedom of speech? Of course most of us will not complain about the removal of pornographic material but what about the 130 unanswered comments? It just shows that you don’t really care about the people you’re suppose to serve even if you try to convince us otherwise. Comments left by some respondents: “I find it rather amusing that you would simply delete the all previous valid posts without responding to them” and “I guess you didn't delete the long list of blogs today - some posted in the last 24 hours. NOOOOO you would never hide all the negative blogs. - would you Ed?”

It’s seems that a few worms are eating away at iBurst. Deliverance and service levels are clearly on unacceptable levels if the opinion of iBurst’s subscribers and other evidence are taken into consideration. Comments like the following on the MyADSL forums should send a clear message to iBurst: “Ok, it's reached the point now where the iBurst service is but completely unusable for me - it took me 5 mins (literally) to load this page” and “It’s [iBurst] a total waste of time! I've sent in my application for another service I've only been on iBurst one month but luckily I didn't sign a contract.”

ADSL South Africa (Broadband South Africa) sent a clear warning to iBurst earlier this year: “iBurst will have to be careful not to get ‘hippo syndrome’ and think people will keep up with it when they do…” (Is iBurst getting slow?, 1 July 2006). We hope that it’s just a bad case of ‘flu’ at this stage therefore the designation ‘telesnotics’ instead of ‘hippo syndrome.’ If it turns out to be a more permanent case, iBurst will become I BURST for one, which can’t be good at all.

ADSL South Africa (Broadband South Africa) find iBurst’s behavior and lame excuses appalling to say the least. We encourage subscribers to take their comments to the MyADSL forum where freedom of speech is still valued.