• Is a 30 days notice in writing needed to cancel? - ADSL South Africa (Broadband South Africa) asks this question when it's not clear from an advertised Broadband Internet service offering whether subscribers have to give 30 days notice to cancel or not.

ADSL South Africa (Broadband South Africa) dislikes it when a Broadband Service Provider requires that subscribers give 30 days notice in writing when they wish to cancel.   We dislike this, despite the obvious benefits to the relevant Broadband Service Provider, because it means the subscriber has to stay on for another month and make use of a service that he/she doesn't need or want anymore.

One can understand the argument of Broadband Service Providers when it comes to debit order dates and 'mag tapes,' but we feel they can make a plan. If a subscriber gives notice to cancel, but too late to stop a relevant debit order from going through, then just explain to the customer that you are not able to stop the next debit order, but  that he/she will be refunded within 10 working days. This leaves more than enough time to arrange for a refund.

On the plus side, most Broadband Service Providers allow the notice of cancellation in writing to be send via email. This while one or two Broadband Service Providers go to the extreme by requiring that their subscribers cancel in writing via pre-paid registered post. This being said, the option of making a simple phone call to cancel should not be frown upon by most subscribers. ADSL South Africa (Broadband South Africa) believes this is possible without exposing Broadband Service Providers or their subscribers to additional risk.

• Are accounts payable a month in advance? -   ADSL South Africa (Broadband South Africa) asks this question when it's not clear from an advertised Broadband Internet service offering whether subscribers have to pay their accounts a month in advance or not.  

ADSL South Africa (Broadband South Africa) dislikes it when a Broadband Service Provider requires that subscribers pay their accounts a month in advance.   We dislike this, despite the obvious benefits to Broadband Service Providers, because it usually means that a subscriber has to pay double the normal monthly service fee to subscribe to a given Broadband Internet service offering.

• Is traffic shaped or unshaped? - ADSL South Africa (Broadband South Africa) asks this question when it's not clear from an advertised Broadband Internet service offering whether traffic is shaped or unshaped.   We dislike this, because potential subscribers should have immediate access to this info without having to contact the relevant Broadband Service Provider first, or having to take a wild guess.   

• Are packages Hard or Soft Capped? - ADSL South Africa (Broadband South Africa) asks this question when it's not clear from an advertised Broadband Internet Service offering whether its hard or soft capped.   We dislike this, because potential subscribers should have immediate access to this info without having to contact the relevant Broadband Service Provider first, or having to take a wild guess.   

• Required to use the @xxxxxxxx email address supplied? -    ADSL South Africa (Broadband South Africa) asks this question when it's not clear from an advertised Broadband Internet service offering whether subscribers have to change/switch their email addresses or not.  

  ADSL South Africa (Broadband South Africa) dislikes it when a Broadband Service Provider forces subscribers to change their email addresses.   We dislike this, because it discourages people to move to a Broadband Service Provider that can offer a better service in terms of quality and price. Many people will rather suffer in silence than risk losing their email addresses or having to switch to new email addresses, especially businesses.

• Is there a reconnection fee? - ADSL South Africa (Broadband South Africa) asks this question when it's not clear from an advertised Broadband Internet service offering whether there is a reconnection fee or not. In addition, if there is a reconnection fee, the subscriber should be able to see the exact amount without having to contact the relevant Broadband Service Provider first, or having to take a wild guess.

ADSL South Africa (Broadband South Africa) dislikes it when a Broadband Service Provider charges a reconnection fee, especially when its on the steep side.   We dislike this, because normally a subscriber gets disconnected due to non-payment or because his/her account is in arrears. Having financial trouble and not being able to pay sucks. Rubbing it in with a high reconnection fee once someone is able to afford the relevant service again is a bit harsh.

• Is a delivery fee charged or not? - ADSL South Africa (Broadband South Africa) asks this question when it's not clear from an advertised Broadband Internet service offering whether they charge a delivery fee or not.  

ADSL South Africa (Broadband South Africa) dislikes it when a Broadband Service Provider charges a delivery fee to subscribers.   We dislike this, because we feel the monthly charges for the service are usually sufficient to cover the delivery fee and a healthy profit for the Broadband Service Provider.