Furthermore: ‘The party also claims Telkom says neither the customer nor the fault call centre are allowed to speak to the technicians who deal with the problem. Telkom responds that the fault reporting call centre in question is an inbound facility and, as such, does not necessitate outgoing calling ability’ (Telkom denies DA’s claims, Doyle, ITWEB Portals Editor, 5 October 2007).

In other words, if what the DA claims is true, then it effectively means that you as the customer or operator at Telkom’s fault call centre, are not allowed to speak to the technician(s) on the job even if it can help to address a problem more effectively.

ADSL South Africa (Broadband South Africa) is not surprised by Telkom’s sophistry but rather the fighting over a couple of hours. This just shows that politicians and Telkom have lost track of reality.