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Bravo, finally! ADSL South Africa (Broadband South Africa), 12 November 2007 Telkom has finally released their ADSL Service Level Agreement (ADSL SLA) as required by ADSL Regulations drawn up by ICASA. ‘This SLA however only applies to the ADSL access service being provided by Telkom, and therefore excludes any Internet portion’ (Telkom releases ADSL SLA, MyBroadband, 6 November 2007).
Network speeds… ‘Telkom guarantees Line Sync Speeds, basically referring to the downlink and uplink speeds between the DSLAM and customer premise equipment. There are no guarantees on any network speeds beyond this physical point’ (Telkom releases ADSL SLA, MyBroadband, 6 November 2007). In other words, Telkom’s speed guarantees are limited to a certain point. |
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