Complaints process…

‘The Telkom ADSL SLA gives an elaborate description of the complaints process in cases where customers feel that Telkom did not comply with its Service Level Agreement. In cases where the complaints process was not satisfactory customers will have the option to meet with Telkom to decide whether the matter should be referred to arbitration. Where discussions between Telkom and its customer fail to resolve the dispute the matter will be referred to ICASA’ (Telkom releases ADSL SLA, MyBroadband, 6 November 2007).

In other words, if their complaints process doesn’t get the desired results you have the option to meet someone from Telkom in person (without boxing gloves, knifes, shot guns, et cetera). If you’re still not satisfied you can go to ‘big brother’ ICASA. How convenient.

ADSL South Africa (Broadband South Africa) welcomes the release of Telkom’s ADSL SLA although we despise the way they are once again insulting the Average Joe’s intelligence.