Some reason for concern… 

The prospect of being switched to a new ADSL Broadband network must be an exciting thought for most Web Africa subscribers. It is however no secret that more than one Web Africa subscriber are concerned about how things have turned out at Web Africa. According to them Web Africa started out great but took a turn for the worse after notable negative changes in the following areas:

• Instant Message Client - The decision to eliminate the instant message client, which enabled Web Africa subscribers to talk directly to a member of the support team, resulted in subscribers being given the royal run around to get a problem sorted. 

• Hosting Control Panel Software Switch – Switching the hosting control panel software to the new version of Plesk control panel software has proven to be a disaster. 

• Support Staff – Another problem is the fact that many of Web Africa’s support staff has become either too lazy or too cocky to provide real technical support. Many are too fast to point out that all works 100% on their side when a subscriber points out a certain problem or issue, while all is not working 100% on the subscriber’s side. Sorry to say, but this is the same kind of nonsense ADSL South Africa (Broadband South Africa) experienced with VOX Telecom’s support staff some time ago. Many of them will not go the extra mile to sort out a problem. They rather choose to give one ‘the dumb idiot treatment.’ This is not to say that any of us are geniuses or that all subscribers are angels. It is rather to say that many subscribers experience problems that are not a result of stupidity on either side, but a problem that can only be fixed by the relevant support team. 

• Shared Hosting Servers – More than one Web Africa hosting subscriber have remarked that they have noticed that their sites are loading slower than previously. They are blaming the overloading of Web Africa’s shared hosting servers for the fact that their sites are loading much slower. 

ADSL South Africa (Broadband South Africa) wishes Web Africa the best of luck. We believe their new ADSL network trial will be a success and trust that they will address the issues mentioned above before more subscribers get unhappy and jump ship.